How We Work
Delivery
A fleet of volunteers will collect unsold bread from participating outlets and deliver those quantities to the designated Homes. We have morning and evening deliveries, since some of the homes and Senior Activity Centres (SACs) can only receive during day-time.
It is guaranteed that the bread will be delivered on the same day (usually within 1 hour). The receiving Homes are briefed about how and when to receive and are constantly reminded by an instruction sheet, which is attached to the bread.
Bread from Hotel → Self Collection Centres / Bakeries Outlets → Welfare Homes
We try to allocate the shortest possible route from the bakeries to the homes or SACs for our volunteers.
Emergency Line Procedure
The manning of the E-line is scheduled on a rotational basis among the full time staff of Food from the Heart. Emergency replacements that come through the E-line on a non-work day or after office hours will be handled by the person on E-line duty. Bakeries and routed volunteers are advised to call the E-line after office hours should there be a case of emergency (car broke down while on the way to do the bread run, etc) / no bread collection or last minute replacement request. The staff manning the E-line will do his/her best to assist you.
"Food-Trek" System - A Delivery Monitoring System
When we started Food from the Heart we knew that we wanted to go high tech and have sophisticated software support our complex logistic operation. Thanks to the dedicated volunteer team at Fujitsu Asia Pte Ltd, we had a tailor-made version of an electronic delivery monitoring system from day one of our operation. The delivery tracking system , which we fondly call ‘ FOODTREK’, helps us get proof of delivery as well as helps us to keep staff numbers low ! Due to the electronic system we were able to ramp up our operation within a very short period of time with minimal staff resources! Every volunteer is required to send an SMS upon collection of the bread, stating the exact number of buns and loafs. This information goes ‘life ‘to our server and is being evaluated on the very next morning by our bread program coordinator. If a message does not come in, our staff will call them up to find out any missed collection or any error in the system. Due to the system we are able to state exactly how many buns and loafs have been collected per week/ month and what the retail value is of the bread rescued from the garbage bin. Every month we rescue approx. 16.000 kg of bread, which is equivalent to 920 shopping trolleys full of bread!
Foodtrek is truly the backbone of our logistic operation, enhancing the credibility of our organisation and helping us to recruit more donors and volunteers! Similar systems developed by Fujitsu, are being used by logistiocs companies or Supply Chain Management. For more information, please visit the Fujitsu Asia website.
Volunteer Identification
In order to prevent unauthorized collections, our volunteers will carry Volunteer's tags, which carry their name, picture, NRIC & Volunteer ID.
Volunteers will put up car decals with our slogan "On A Mission To Save Food" to identify their vehicles or wear a red FFTH vest.
Car Decal
Bakeries
The participating bakery outlets are required to issue a Delivery Order (DO), stating the quantity (no of loaves & buns) donated. The DO will be brought together with the bread to the Home. The Homes and SACs will be required to keep those receipts and we will conduct spot checks between the D.O and our Electronic Logging System “FoodTrek”. The bakeries are asked to sort unsold bread and buns into types (plain, pork, beef), pack and prepare them for collection at closing time.
Participating Bread outlets will be given a Participating Store decal that they can put up on their window.
The Participating Store Decal
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